Privacy Policy – Goodson Steemer

Effective Date: [03-19-2026]

Goodson Steemer (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a contact or booking form
• Request a quote or service
• Communicate with us via phone, email, or SMS

This information may include:

• Full name
• Phone number
• Email address
• Service address
• Details related to requested services

We may also collect limited technical data such as IP address, browser type, and usage data for website functionality and analytics.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and complete services
• Communicate appointment details and updates
• Provide customer support
• Send service-related notifications and follow-ups
• Send occasional promotional offers related to our services
• Improve our website and customer experience

3. SMS Communications and Consent

By providing your phone number and opting in through our website, you confirm that you are 18 years of age or older and consent to receive SMS messages from Goodson Steemer regarding appointment confirmations, reminders, service updates, and occasional promotional offers for carpet cleaning services.

• Message frequency may vary but may include at least one message per month
• Message and data rates may apply

Text STOP to 1 (734) 251-2776 to unsubscribe or HELP for assistance.
Call (888) 654-9160 for support or questions.

Consent to receive SMS messages is not a condition of purchase.

4. Information Sharing and Disclosure We do not sell, rent, or share your personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

We may share your information only when necessary to:

• Provide services you have requested
• Work with trusted service providers (e.g., scheduling or communication tools)
• Comply with legal obligations, regulations, or law enforcement requests

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, no system is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations

7. Your Rights and Choices

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information (where applicable)
• Opt out of SMS communications at any time by following the instructions above

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You may adjust your browser settings to disable cookies if desired.

9. Third-Party Services

We may use third-party platforms (such as scheduling systems, CRM tools, and messaging providers) to help operate our business. These providers only use your information to perform services on our behalf.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

11. Terms & Conditions

Your use of our website, services, and communications is also subject to our Terms & Conditions. By using our website or booking services, you agree to both this Privacy Policy and our Terms & Conditions.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

Goodson Steemer
Phone: (888) 654-9160
Text: 1 (734) 251-2776